Print and Mail Division

FUND: GENERAL

ADMINISTRATIVE SERVICES

Rob Richardson, Information System Director

OPERATING AUTHORITY AND PURPOSE

Mail services are provided to all County operations. These services include sorting, routing and/or delivery of first class mail as well as inter-office mail.

Printing services are provided for all County operations. Printed materials are developed and produced for both internal and external use by all County Departments.

The Print and Mail Division is responsible for implementing postal updates and taking advantage of USPS costs saving alternatives.

EVALUATION OF PERFORMANCE MEASURES

The performance measures for the Print and Mail Division are the same as those for the electronic divisions of Information Systems. These measures are:

The access to print and mail services must be customer-friendly, providing access to County staff in a way that connects them to services and information quickly.
The print and mail service should provide cost savings, process efficiencies and/or greater access to County operations.
The process should contain mechanisms that enable all County departments to access print and mail services.

Past changes made in the Print and Mail Division have permitted the operation to take on increased workload in both printing and mail processing without adding staff. In 2003, all outbound mail processing that had been done in the Burlington Service Center was moved to the Courthouse, eliminating the maintenance of a mail machine in the Burlington Service Center.

2004 GOALS AND BUDGET STRATEGIES

	Continue the effort to move more printing and processing to the copiers in the Print Shop to reduce costs and completion time.
	Continue to reduce the amount of printed material generated as the County moves to more online information delivery.
	Replace the mail machine at the Courthouse to meet the new Postal Service mandates and improve cost accounting for outbound mail.
	Meter all outgoing mail for Racine County.
	Continue the initiative to reduce the amount of inbound junk mail that is accepted and delivered to departments.